The pharmacy has been using Catalyst’s AdhereNet™ pharmacy software since they opened in 2006.
Willowgrove Pharmacy in Saskatoon provides a personal approach to their patient-centric pharmacy business. In addition to retail pharmacy services, Willowgrove is a long-term care pharmacy serving numerous facilities and more than 1,000 long-term care beds. The pharmacy has been using Catalyst’s AdhereNet™ pharmacy software since they opened in 2006.
“Willowgrove Pharmacy is a leader in safe, easy, and efficient long-term care medication administration,” says Devin Elias, Owner of Willowgrove Pharmacy. Devin purchased Willowgrove nearly four years ago with his Co-Owner, brother-in-law, Norm Wiens. Devin explained, “I started working with the pharmacy in 2008 and the previous owner was already using Catalyst pharmacy software. I was immediately impressed with the capabilities of AdhereNet™ and knew there were also great possibilities for the software going forward.”
Having used Catalyst software right from the start, it has been one of the biggest selling points for us in obtaining new home-care and long-term care pharmacy business.
He continued, “Having used Catalyst software right from the start, it has been one of the biggest selling points for us in obtaining new home-care and long-term care pharmacy business. Our use of the software for medication management has really helped to position our pharmacy as a leader, and with Catalyst’s great service team we are able to provide personalized support to all of our customers. Ultimately, we can ensure the safety of our customers and that is the most important thing.”
Along with the reliability of safety in medication management for their customers, Devin finds the ease of use and efficiency of the software to be a great benefit for long-term care customers, “The software certainly streamlines communication across the entire care team which decreases errors and improves safety and medication adherence. AdhereNet™ allows our pharmacists to do their jobs safely, efficiently and with full accountability. ”
Devin says he also appreciates Catalyst’s phone service and support offerings, “Our pharmacy is always learning and improving, finding new and different ways to access and share information quickly. Catalyst’s support allows us to quickly source solutions without wasting time searching for answers. We are able to use the software to its full capabilities and keep our focus on our customers and medication management.”
“Looking to the future, we definitely anticipate incorporating additional Catalyst technology,” Devin says. “We were recently awarded a new contract for Saskatoon area home-care which will require an eMAR, and the Catalyst electronic medication administration record would definitely provide the best ease-of-use and integration with our pharmacy. Additionally, for both retail and long-term care customers there are many benefits to Catalyst’s newest offerings such as the MyMedTimes™ app – so helpful, especially for the elderly and those taking multiple medications, helping them to stay home longer and reducing medical complications by improving medication adherence. We are certainly looking forward to ongoing and increased use of Catalyst’s software for years to come.”
Located in Saskatoon, Willowgrove Pharmacy provides highly personalized care. With six years of electronic medication administration experience, the pharmacy is leading the field in long-term pharmaceutical care.
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