our COVID-19 response

COVID-19 Screening

COVID-19 Screening

We're identifying symptoms early to help protect individuals and their communities. spencer users, who average 71 years of age and take 7.5 medications per day, are remote monitored by our clinical team.

200+ Interventions

200+ Interventions

The role of community pharmacists, who know their patients personally, can't be overstated. We let them know when there's reason for concern, giving them the opportunity to follow up as appropriate.

Mental Health

Mental Health

Many aspects of COVID-19 have yet to be fully understood. Our screening program is expanding to include mental health, to better assess impact and connect people in need with community resources.



By innovating the way care is delivered, we're protecting our communities while maintaining critical health services.

spencer is an FDA-approved Class I Medical Device licensed by Health Canada that connects high risk patients at home to community pharmacists to monitor medication adherence, ask active engagement questions for patient reported outcomes, link readings from blue tooth enabled devices to medication administration, and use telehealth capabilities with embedded camera.

With spencer, pharmacists are connected with their patients remotely, allowing for proactive, patient-centered care that helps their patients to live well at home. Home delivery of medications saves trips to the pharmacy, and video conferencing with physicians is safe and convenient. And during these unprecedented times, our COVID-19 screening program is keeping our users and communities safe by catching symptoms early, making sure people know how & where to get tested, and providing timely, appropriate care while keeping the rate of transmission as low as possible.

During the first few months of COVID-19, remote monitoring of 400 at-risk patients led to 200+ interventions by community pharmacists.

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